Buyer Terms and Conditions

1. Interpretation and Definitions

1.1 In these Terms and Conditions (“Terms”), the following definitions apply unless the context requires otherwise:

• “Buyer” means a registered business user of the Platform who creates Requests for industrial parts.
• “GoFindPart”, “we”, “us”, or “our” means Go Find Part Limited, a company registered in England and Wales.
• “Fulfilling Supplier” means the third-party business from which GoFindPart sources the goods supplied to you under a Transaction. The identity of the Fulfilling Supplier is retained by us internally (see clause 1.5) but is not disclosed to you in the normal course of using the Platform.
• “Offer” means a quoted price at which GoFindPart is willing to supply the goods specified in a Request — or, where the Offer says so, an Alternative Part in their place — calculated from competitive responses received from our supplier network.
• “Alternative Part” means a part other than the part your Request specifies, identified in an Offer by its manufacturer and part number, which we offer to supply in its place (clause 4.5).
• “Platform” means the GoFindPart website, applications, and all associated services accessible at www.gofindpart.com.
• “Request” means a posting created by a Buyer on the Platform describing a specific industrial part or parts they wish to procure.
• “Stand-in” means a person you name on the Platform under clause 2.6 to act for you on a Request or the order that follows it.
• “Transaction” means an accepted Offer, including the sale, payment, and delivery of goods between GoFindPart and the Buyer.
• “Protected Payment” means the payment mechanism whereby funds received from you are held by our payment processor (Stripe) until delivery is confirmed and any applicable hold period has elapsed.

1.2 These Terms are a legally binding agreement between you (the Buyer) and GoFindPart. By registering for an account and using the Platform as a Buyer, you agree to be bound by these Terms.

1.3 These Terms apply exclusively to business-to-business (B2B) transactions. By using the Platform, you confirm that you are acting in the course of your business and not as a consumer. The Consumer Rights Act 2015 does not apply to your purchases under these Terms; the provisions of the Sale of Goods Act 1979 (as amended) and the Unfair Contract Terms Act 1977 (“UCTA”) apply to the supply of goods to you.

Contracting party

1.4 GoFindPart Ltd is the seller of all goods sold to you through the Platform. GoFindPart operates as a managed-procurement platform: we source goods from a network of verified Fulfilling Suppliers under back-to-back terms, and we resell those goods to you under these Terms. Your contract of sale for the goods is with GoFindPart Ltd. You do not contract with any Fulfilling Supplier and no Fulfilling Supplier is a party to or beneficiary of any contract formed between you and us. Where you collect goods from premises we direct you to, the business that hands them over may be a supplier of the Fulfilling Supplier rather than the Fulfilling Supplier itself; that business has not been verified by us, is not a party to or beneficiary of your contract with us, and hands the goods over on our behalf, and our obligations to you are the same as for any other collection.

1.5 Identity of the Fulfilling Supplier. Where you have a valid claim relating to a defective product, including a request under section 2(3) of the Consumer Protection Act 1987 to identify the producer of the goods, GoFindPart will disclose the identity of the Fulfilling Supplier to you (or to your legal representative or to a relevant regulator) on request within a reasonable time. We treat such requests as logged events and record the requester, reason, and timestamp. Outside such requests, the identity of the Fulfilling Supplier is not made available to you.

2. Account Registration and Eligibility

2.1 To use the Platform as a Buyer, you must register for an account and provide accurate, complete, and current information.

2.2 You must be a registered business, sole trader, or other commercial entity operating in the United Kingdom. Individuals acting in a personal capacity are not permitted to use the Platform.

2.3 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2.4 GoFindPart reserves the right to refuse registration, suspend, or terminate any account at its sole discretion, subject to clauses 15 (Suspension and Termination) and 13 (Limitation of Liability).

2.5 If you register for a “Both” account type (enabling both buying and selling), these Buyer Terms apply to all activity you undertake in the capacity of a Buyer, and the separate Seller Terms and Conditions apply to your activities as a Seller. Where you act in both capacities, you acknowledge that the anonymity provisions in clause 1.4 may be partly defeated by information you obtain through your seller role; you agree not to misuse such information.

2.6 Stand-ins.

(a) You may name up to three people on the Platform for a Request (“Stand-ins”). For each you choose what they may do: follow the Request and the order and be the contact for its delivery; collect the goods where they are to be collected (clause 6.1(c)) and, where a collection is completed by a confirmation, confirm on the Platform that they have received the goods they collected with their own code; and, for a Request you have not yet paid for, choose an Offer, extend the Request and pay for that Offer with their own card (clause 4.2A). You may set the time from which a Stand-in acts for you and a date until which you are away.

(b) A Stand-in acts for you, not for themselves. Anything a Stand-in does on the Platform within what you allowed is done on your behalf and binds you, as activity under your account does (clause 2.3).

(c) When you name a Stand-in you confirm that you are entitled to give us their name, e-mail address and mobile number, and that you have told them to expect messages from GoFindPart about the order. Where you allow a Stand-in to collect the goods or to choose and pay for an Offer, you also confirm that they are 18 or over. We use their details only to tell them about that Request and order and to let them act for you; where they are the delivery contact we give their name and mobile number to the courier delivering it; we stop messaging a person who asks us to, and you cannot override that request; and we keep their details as our Privacy Policy describes.

(d) You may change a Stand-in or take them back at any time. Once taken back, their link stops working; anything they did before stands. A Stand-in’s link also stops working when the order is delivered or collected in full and in any case after the period shown on the Platform.

(e) Only you may accept delivery under clause 6.5, raise a dispute under clause 9, ask for a return under clause 8, change your Request or its delivery address, or withdraw it.

(f) Paragraph (a)‘s choosing and paying is not available on a trade account. There, you may instead hand a Request you have not yet paid for to another member of your organisation who may make requests at your site. It then becomes that member’s Request, for your organisation’s approvals and in every other respect, and they act on it as if they had created it; the approver is shown that it was handed over by you. You may take it back until an Offer is accepted.

3. Creating Requests

3.1 When creating a Request, you must provide accurate details including the part category, part description, quantity, and delivery location.

3.2 You must select an urgency level for each Request. The available urgency levels and their associated expiry windows are as follows:

3.3 Requests will automatically expire if no Offer is accepted within the expiry window. You may extend a Request subject to the time-gating rules applicable to the urgency level.

3.4 You must not create Requests for any unlawful, prohibited, counterfeit or sanctioned goods, for goods whose supply to you requires a licence, registration or authorisation you do not hold, or for any purpose other than the genuine procurement of industrial parts and consumables for use in the course of your business. Where goods are a hazardous substance or mixture, we supply them with the safety data sheet the law requires, and you must store, use and dispose of them in accordance with it.

4. Reviewing and Accepting Offers

4.1 GoFindPart will present you with one or more Offers in response to your Request. You may review, compare, and accept or reject Offers at your sole discretion.

4.2 Acceptance of an Offer forms a binding contract of sale between you and GoFindPart for the supply of the specified goods at the agreed price and delivery terms.

4.2A Where a Stand-in you allowed to do so accepts an Offer for you, the contract of sale under clause 4.2 is formed between you and GoFindPart as if you had accepted it, on the delivery method and options the Stand-in chose. Clause 4.3 applies to the first acceptance, whether yours or a Stand-in’s.

4.3 You may only accept one Offer per Request. Upon acceptance, any remaining other Offers for that Request are automatically withdrawn.

4.4 At the point of acceptance, you must select a delivery method (where options are available) and a delivery speed tier where applicable. The delivery price displayed at acceptance is final, subject only to the quote-versioning mechanism described in clause 5.4.

4.5 Alternative parts.

(a) Where your Request allows alternative parts, an Offer may be to supply an Alternative Part. Such an Offer is marked as one on the Platform and names the Alternative Part’s manufacturer and part number, and you acknowledge that it is for an Alternative Part when you accept it.

(b) The description of the goods under an accepted Offer for an Alternative Part is: the manufacturer and part number identified in the Offer; the details of the part the Offer shows as confirmed by the seller; and any modification the Offer describes.

(c) The comparison the Platform shows between an Alternative Part and your Request, and the details of the part the Platform finds from the manufacturer’s information or other public sources, are provided to help you decide. They are not a statement by us that the part will fit or suit your application, and they do not form part of the description of the goods unless the accepted Offer shows them as confirmed by the seller. Where the Platform shows a detail as not confirmed, you should check it before you accept.

(d) Where the accepted Offer states that the Alternative Part needs a modification to fit, you may not reject or return it because a difference the Offer names prevents it from fitting without that modification. This does not limit your rights where the goods are not the part identified in the Offer, are faulty, differ in any other respect from the description in paragraph (b), or do not fit because of a detail the Offer showed as not confirmed.

(e) An Alternative Part that a seller suggested, and that you did not list, is marked on the Platform as suggested by the seller. You may let other sellers make Offers for it. Doing so does not accept any Offer, and it cannot be undone.

(f) Where the law requires a safety data sheet for an Alternative Part, we supply the Alternative Part’s own (clause 3.4). A certificate of conformance we issue for it describes the Alternative Part.

(g) An acknowledgement under this clause made by any person using your account, a seat of your organisation — including an approver who pays for a purchase — or a Stand-in you allowed to choose an Offer (clause 2.6), is made on your behalf and binds you.

5. Pricing, Payment, and VAT

Pricing

5.1 The price payable for the goods is the single price displayed at the point of Offer acceptance (“the Goods Price”). Delivery is charged separately as displayed at acceptance, and as adjusted under clause 6.4B where you change a courier delivery before it is agreed.

5.2 The Goods Price is inclusive of GoFindPart’s margin and all internal costs. No separate platform fee or commission is added on top of the Goods Price.

5.3 Delivery pricing is calculated by the Platform on the basis of the selected delivery method, delivery location, and parcel characteristics. A single, inclusive delivery price is shown at acceptance. Where you select Buyer Pickup, a flat £5.00 collection-administration charge applies in place of a delivery price.

5.4 Delivery quotes are subject to a versioning mechanism. If the underlying quote changes between the time you view delivery options and the time you accept, the Platform will notify you of the updated price and you must re-confirm before proceeding.

VAT

5.5 GoFindPart Ltd is a VAT-registered business (VAT registration number [TBC]). All prices are quoted in pounds sterling (GBP) exclusive of VAT. VAT at the prevailing rate is added to the order total and charged on the consolidated supply (Goods Price + delivery) at checkout. GoFindPart Ltd is the supplier on the VAT invoice issued to you.

Payment

5.6 Payment is processed through Stripe. By accepting an Offer, you authorise GoFindPart to charge your registered payment method for the full Transaction amount (Goods Price + delivery + applicable VAT). Where a Stand-in accepts an Offer for you under clause 4.2A, the Stand-in pays with their own card: the payment is made on your behalf, you remain the Buyer, and the VAT invoice is issued to you. Any arrangement between you and the Stand-in about that payment is a matter between you and them. Where you change a courier delivery under clause 6.4B and the change costs more, you authorise GoFindPart to charge the payment method you use for the change for the difference shown to you, including VAT.

5.7 Payment is authorised at the point of Offer acceptance. Funds are captured upon confirmation of delivery or pickup. A payment for a change to a courier delivery (clause 6.4B) is authorised when you send the change and captured when the delivery or collection is complete, together with your order. It is released, and you are not charged it, if that change is not the delivery finally agreed or the order is cancelled. Where the delivery finally agreed costs less than the delivery you paid for, you pay less: the difference, including VAT, is taken off what is captured or, where your payment has already been captured, refunded to you.

5.8 Your use of Stripe’s payment processing services is also subject to Stripe’s own terms of service, including the Stripe Services Agreement (available at stripe.com/legal). Stripe is an independent service provider. GoFindPart accepts responsibility for the Transaction itself; we are not responsible for the technical operation of Stripe’s infrastructure.

Trade credit (where applicable)

5.9 Where you are registered as a Trade buyer account, additional payment options may be made available to you (for example, purchase order terms via a third-party trade-credit provider). Any such payment options are subject to separate terms and to approval of your credit profile by the relevant third-party provider. Late payment on credit-based terms may result in interest charges, suspension of your account, and referral to debt recovery, in accordance with the separate trade-credit terms.

Stock-list checking fee (trade organisations)

5.10 Where a person authorised by your organisation asks us to check a stock-list file the organisation has uploaded, we show a quote first: the number of lines to be checked and the most you will pay, including VAT. Nothing runs and nothing is charged until that person accepts the quote. The fee is what the check used — the amount the automated service that performs the check charges us for it, converted to pounds at the rate recorded on the quote — plus VAT; we charge only what the check used and never more than the quoted maximum, and we issue a VAT invoice to your organisation for each charge. A check quoted below the amount shown on the Platform is not charged, within the allowance shown there. If a check stops before it finishes you pay only for what it used. Nothing is charged for a check that checked no line, or where what it used, with VAT, comes to less than 30p. Any refund is made to the card charged. Clause 5.2 applies to the Goods Price and not to this fee, which is a separate charge for a separate service and is never added to an order.

6. Delivery and Risk

Delivery responsibility

6.1 GoFindPart is responsible for arranging delivery of the goods to you. We do this in one of two ways, as displayed at acceptance:

• (a) Courier delivery — a third-party courier engaged by us collects from the Fulfilling Supplier, or from premises it directs us to, and delivers to you;
• (b) [Reserved.]
• (c) Collection by you — where offered at acceptance, you, or a Stand-in you allow to collect (clause 2.6), collect the goods in person from the collection point shown on your order, during the hours shown there, by showing the collection code on your order — or the Stand-in’s own collection code — to the person handing the goods over. The collection point may be the Fulfilling Supplier’s premises or the premises of a business that supplies the Fulfilling Supplier (see clause 1.4). At a supplier’s premises the name on the building will not match the name on your order. At a supplier’s premises, or where the goods are handed over by a person the Fulfilling Supplier named for the collection, the collection is complete only when you — or the Stand-in who collected them with their own collection code — confirm on the Platform that the goods have been received.

6.2 In each case, GoFindPart remains responsible to you for the safe and timely delivery of the goods and, where you collect them, for the goods being ready at the collection point at the agreed time. Where we engage a third-party courier, or goods are handed over at a supplier’s premises, our recourse against that courier or supplier is a matter between us and them and does not affect our obligations to you under these Terms.

Risk and title

6.3 Risk in the goods passes to you on delivery to the delivery address specified in your Request — or, where a different address was agreed under clause 6.4B, that address — and where you chose delivery by one driver under clause 6.4A, when the vehicle has arrived at that address and the goods are made available to you for unloading — or, where the goods are collected under clause 6.1(c), when the collection is complete: on the scan at the collection point of your collection code or of a collection code the Platform issued to a Stand-in you allowed to collect, or, where the goods are handed over at a supplier’s premises or by a person the Fulfilling Supplier named for the collection, on the confirmation on the Platform — yours, or the collecting Stand-in’s under clause 6.1(c) — that they have been received. Title in the goods passes to you on full payment (which is captured when delivery or the collection is complete, under clause 5.7).

6.4 It is your responsibility to ensure that the delivery address provided is accurate and that someone is available to receive the goods during the agreed delivery window — where clause 6.4B applies, the window and the person you agreed under it. That person may be a Stand-in you name under clause 2.6; where they are, the courier may be given their name and mobile number so that the driver can reach them, and the Platform may show them the code the courier asks for at delivery.

6.4A Heavy goods.

(a) A part with any single parcel over the weight shown on the Platform (at the date of these Terms, 30 kg) is delivered by two people, unless you choose delivery by one driver where the Platform offers it.

(b) Two people deliver to the door or the kerb at the delivery address. Someone must be there to take the goods in; the two people will not carry them inside.

(c) If you choose delivery by one driver, you will take the goods off the vehicle when it arrives, with enough people or equipment to do so safely. The driver may not be able to help.

(d) If goods delivered by one driver are not taken off the vehicle, the delivery has failed through your fault and clause 8.4A applies.

(e) A choice or statement under this clause made by any person using your account, a seat of your organisation, or a Stand-in you allowed to choose an Offer (clause 2.6), is made on your behalf and binds you. This includes an approver who pays for a purchase and makes the statement for the site the goods are delivered to.

(f) Nothing in this clause limits any liability that cannot be limited by law, including liability for death or personal injury caused by negligence (clause 13.1).

6.4B Agreeing a courier delivery. Where your order is delivered by a courier we engage:

(a) after you have paid, we tell you when the goods can be collected from the Fulfilling Supplier (never where); you then confirm where, from when (and, if you wish, until when) and to whom the goods are to be delivered — or change those details. A change you make goes back to the Fulfilling Supplier to agree, and a change they make comes back to you. We book the courier only when both of you have agreed the same details, or as paragraph (g) allows;

(b) your confirmation, and each change you make, is recorded as a signed confirmation of the delivery details;

(c) if a change you make costs more, we show you the difference before you send it, and it is paid for when you send it (clauses 5.6 and 5.7); you will never be charged more for it than the figure shown to you, whatever the courier later charges us. A change that costs less lowers what you pay (clause 5.7);

(d) each of you has 24 hours to answer the other, and we remind whoever is due to answer six hours before that time runs out. If it runs out, the order is cancelled and your payment released, with no charge to you; you may then choose another Offer for your Request;

(e) while the delivery is not yet agreed you may cancel the order and choose another Offer, without charge, under clause 7; and once you have changed the details the Fulfilling Supplier may cancel too, also without charge to you;

(f) where your order is paid on an account, or was paid for by someone else, a change that costs more cannot be paid for by you under this clause; you may keep the delivery as proposed, change it in another way, or contact us;

(g) if, before the Fulfilling Supplier first tells us when the goods can be collected, you ask us to book the courier as soon as they do, your request is your confirmation of the delivery address and the person to receive the goods shown on your order, and we book the courier on the Fulfilling Supplier’s details without asking you again; and

(h) where the goods travel with a parcel carrier, which collects on a day and delivers on the day it gives, paragraph (a) applies to where and to whom the goods are delivered, and instead of a time from when they can be received you may ask for a later collection day; a parcel carrier takes no instructions for its driver.

Inspection and acceptance

6.5 Upon delivery or pickup — or, for goods handed over at a supplier’s premises or by a person the Fulfilling Supplier named for the collection, upon the confirmation that they have been received (clause 6.1(c)) — you have a 48-hour window to inspect the goods and either accept delivery or report an issue. If you do not respond within 48 hours, delivery is automatically deemed accepted for the purposes of releasing payment. Automatic acceptance under this clause does not waive your right to raise a dispute or product claim within the relevant windows (see clauses 8 and 9).

The window runs in the same way where a Stand-in received or collected the goods for you, or confirmed that they received them; only you may accept delivery or report an issue (clause 2.6(e)).

6.6 Delivery evidence. The courier’s label and tracking record (including the time and place of each scan), the name of any person who signed for the goods, and any photograph taken at collection or delivery are our record of when and where the goods were collected and delivered, and we may rely on them in deciding a dispute under clause 9. We will share them with you on request.

7. Cancellation

7.1 You may cancel a Request subject to the following:

7.2 Where a £25 cancellation fee applies, this fee will be deducted from any refund due to you. If no payment has been captured, the fee will be recorded as an outstanding balance on your account.

7.3 Cancellation of a Transaction after acceptance is treated as your withdrawal from the contract of sale; GoFindPart will rescind the corresponding back-to-back arrangement with the Fulfilling Supplier.

7.4 GoFindPart reserves the right to cancel a Request or Transaction in cases of suspected fraud, breach of these Terms, or where required by law.

8. Returns, Refunds, and Product Claims

Statutory rights

8.1 The goods supplied to you are subject to the implied terms of the Sale of Goods Act 1979 (as amended), including as to title, satisfactory quality, fitness for purpose, and conformity with description. Nothing in these Terms purports to exclude or restrict those implied terms beyond what is permitted by UCTA.

Returns process

8.2 Returns of goods are managed by GoFindPart’s administration team. Where you have a valid claim — including a defect, non-conformity, incorrect item, wrong specification, or other breach by us of the contract of sale — GoFindPart will arrange the return logistics directly with you. You do not need to deal with the Fulfilling Supplier; we handle the supplier-side recovery on our own account.

8.3 You may not initiate returns directly with any Fulfilling Supplier. Returns must be authorised through GoFindPart’s process so that we can manage the reverse logistics and the supplier recovery correctly.

Refunds

8.4 Where a return or product claim is upheld, the refund will be issued by GoFindPart to you (or, in the case of a partial remedy, an appropriate proportion of the Transaction value). Refunds are made to the payment method used for the original Transaction unless we agree otherwise — where a Stand-in paid, to the Stand-in’s card. Any reimbursement between you and the Stand-in is a matter between you and them.

8.4A Where the goods are returned to us or the Fulfilling Supplier because a delivery failed through your fault — including an incorrect or incomplete delivery address you gave, the goods being refused at the address, nobody being available to receive them after the courier’s attempts (clause 6.4), or goods delivered by one driver not being taken off the vehicle (clause 6.4A) — we may deduct from any refund due to you the delivery charge you paid and the courier’s charge for returning the goods. A new delivery, if you want one, is at your cost.

Product-liability claims

8.5 Claims relating to defective products that have caused damage, loss, or injury are subject to the Consumer Protection Act 1987 and the limitations in clause 13. If you wish to make a claim under that Act and to know the identity of the producer of the goods, GoFindPart will provide the identity of the Fulfilling Supplier to you (or your legal representative) on request within a reasonable time, in accordance with clause 1.5.

Documents and certificates

8.6 (a) Documents and information the Platform finds from public sources — datasheets, declarations of conformity, RoHS and REACH statements, certificates and country of origin, including those shown for an Alternative Part — are provided for information only, are not checked by us, and do not form part of the description of the goods unless stated in the accepted Offer. Safety data sheets we supply under our legal duty are excepted. (b) A certificate of conformance we issue is issued under and subject to these Terms, including clause 13, and is for your own use.

9. Disputes

9.1 If you are dissatisfied with goods received, you may raise a dispute through the Platform. Disputes may be raised for the following reasons: goods not as described, damaged goods, wrong item, defective goods, or non-receipt.

9.2 Disputes must be raised within 48 hours of delivery confirmation. Requests for which delivery has been automatically accepted under clause 6.5 remain eligible for dispute within this window.

9.3 When a dispute is opened, payment release to the Fulfilling Supplier (if not already released) is automatically frozen pending resolution.

9.4 Both parties (you and GoFindPart) will have the opportunity to exchange evidence (up to 10 files per dispute). GoFindPart will review the dispute and aim to communicate a resolution within 48 hours of the dispute being placed under review.

9.5 Dispute outcomes may include: full refund, partial refund, or no refund. GoFindPart’s decision is final as between you and us under the dispute process, subject to your rights at law.

9.6 The dispute process described in this clause is offered as a service to resolve issues quickly without recourse to the courts. It does not exclude or restrict any rights or remedies you have at law, including under the Sale of Goods Act 1979, the Consumer Protection Act 1987, or for breach of these Terms.

10. Non-Circumvention

10.1 Where you become aware of the identity of a Fulfilling Supplier (for example, through the disclosure mechanism in clause 1.5 or through your separate registration as a Seller under the “Both” account type), or of a business at whose premises goods are collected for you under clause 6.1(c), you must not:

• (a) contact that Fulfilling Supplier or business directly to complete a future procurement of the same or substantially similar goods outside the Platform within 12 months of the relevant Transaction;
• (b) use the disclosed identity for any purpose other than the legitimate purpose for which it was disclosed; or
• (c) at a collection, ask the business handing over the goods to supply you directly, or approach it about the Transaction other than to collect the goods.

You are responsible for a Stand-in you name complying with this clause, as to what they learn by acting for you, as if they were you.

10.2 A breach of clause 10.1 entitles GoFindPart to recover the GoFindPart margin that would have applied on the circumvented transaction, or £250, whichever is greater, in addition to any other remedies available at law.

11. Intellectual Property

11.1 All intellectual property rights in the Platform, including its design, functionality, branding, and content, belong to GoFindPart or its licensors.

11.2 You are granted a limited, non-exclusive, revocable licence to access and use the Platform in accordance with these Terms.

11.3 You must not copy, modify, distribute, or create derivative works from any part of the Platform without our prior written consent.

12. Data Protection

12.1 GoFindPart processes personal data in accordance with its Privacy Policy, available at www.gofindpart.com/privacy.

12.2 Each party shall comply with its obligations under the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018 in respect of any personal data processed in connection with Transactions.

13. Limitation of Liability

Non-excludable liabilities

13.1 Nothing in these Terms excludes or limits our liability for:

• (a) death or personal injury caused by our negligence;
• (b) fraud or fraudulent misrepresentation;
• (c) breach of the implied term as to title under section 12 of the Sale of Goods Act 1979;
• (d) defective products under the Consumer Protection Act 1987 (to the extent that liability cannot lawfully be excluded); or
• (e) any other liability that cannot be excluded or limited by law.

Caps on liability

13.2 Subject to clause 13.1, our total aggregate liability to you in respect of all claims arising out of or in connection with a single Transaction (including under the contract of sale and these Terms) shall not exceed the total amount paid by you in respect of that Transaction.

13.3 Subject to clause 13.1, our total aggregate liability to you in respect of all claims arising in any 12-month period (other than liability already capped on a per-Transaction basis under clause 13.2) shall not exceed the greater of (a) £10,000 or (b) the total Goods Price paid by you in that 12-month period.

Excluded loss

13.4 Subject to clause 13.1, GoFindPart shall not be liable to you for any loss of profit, loss of business, loss of revenue, loss of contract, loss of goodwill, loss of anticipated savings, or any indirect, consequential, or special loss, in each case arising out of or in connection with these Terms or any Transaction.

13.5 The parties acknowledge that the caps and exclusions in this clause 13 are reasonable in the context of a B2B managed-procurement service, and that the prices charged and the GoFindPart margin reflect the allocation of risk set out in these Terms.

14. Indemnity

14.1 You shall indemnify and hold harmless GoFindPart, its officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with:

• (a) your breach of these Terms;
• (b) your fraudulent or grossly negligent use of the Platform;
• (c) your failure to take delivery of goods at the agreed time and place; or
• (d) any breach of applicable law by you.

14.2 The indemnity in clause 14.1 does not extend to losses arising from GoFindPart’s own breach of these Terms or its negligence.

15. Suspension and Termination

15.1 GoFindPart may suspend or terminate your account immediately if you breach these Terms in a material respect, if we have reasonable grounds to suspect fraudulent activity, or if required by law or regulation.

15.2 You may terminate your account at any time by contacting us. Termination does not affect any rights or obligations arising from Transactions entered into prior to termination, including ongoing warranty obligations and any open disputes.

15.3 Upon termination, any outstanding fees or charges remain due and payable.

Acceptable use and account standing

15.4 Acceptable use. In addition to clause 3.4 (genuine procurement) and clause 10 (Non-Circumvention), you must not: (a) repeatedly solicit quotes with no genuine intention of purchasing; (b) repeatedly cancel Transactions after accepting an offer; (c) refuse or reject deliveries, raise return requests, open disputes, or initiate card chargebacks without proper grounds; (d) allow amounts properly due (including trade-credit invoices) to remain unpaid; (e) create or use multiple accounts to evade limits, restrictions, or a prior suspension, block, or ban; or (f) manipulate, probe, or circumvent the Platform’s protective controls. Nothing in this clause limits your statutory rights in respect of faulty goods (clause 8.1) or your right to raise genuine disputes (clause 9).

15.5 Account standing. We operate automated systems that monitor patterns of account conduct of the kinds described in clause 15.4 (for example: acceptance and cancellation history, adjudicated dispute and return outcomes, and payment failures). Depending on your account’s standing, we may apply proportionate operational limits — for example limits on the number of open or daily requests, the withdrawal of pay-later options (card payment remaining available), or routing of non-statutory return requests through our support team. These controls never restrict your statutory rights in respect of faulty goods.

15.6 Automated blocking and your right of appeal. Where our systems identify sustained, serious patterns of the conduct described in clause 15.4 — measured only from adjudicated events such as post-acceptance cancellations, disputes resolved against you, return claims declined on review, and lost chargebacks — your account may be blocked automatically: access is withdrawn (other than to the appeal facility), open unpaid requests are closed, and the account and associated registration details (including network identifiers) are barred from re-registration. Paid or in-progress Transactions are never cancelled automatically and will be resolved by our team, with any refunds due to you honoured. You may submit one appeal against an automated block, which will be reviewed by a member of our staff (this is your right to human review of a significant automated decision under UK GDPR Article 22 — see also the Privacy Policy). If your appeal is upheld, your account is reinstated; if it is refused, the decision is final and clauses 15.1–15.3 apply as if the account had been terminated. Fees and charges properly incurred before a block (including the clause 7 cancellation fee) remain due.

16. Force Majeure

16.1 Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, government action, pandemic, war, civil unrest, power failure, internet or telecommunications failure, or industrial disputes. The affected party shall use reasonable endeavours to mitigate the effects of any such event.

17. General Provisions

17.1 These Terms, together with the Privacy Policy and any other policies published on the Platform, constitute the entire agreement between you and GoFindPart with respect to your use of the Platform as a Buyer.

17.2 GoFindPart may amend these Terms at any time by publishing updated Terms on the Platform. Material changes will be notified to you by email with at least 30 days’ notice. Continued use of the Platform after the notice period constitutes acceptance of the amended Terms.

17.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.4 A failure by GoFindPart to enforce any provision of these Terms shall not constitute a waiver of that provision.

17.5 These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17.6 No third party shall have any rights under these Terms by virtue of the Contracts (Rights of Third Parties) Act 1999.

18. Contact

For any queries regarding these Terms, please contact us at: [email protected]